Japan's Financial Services Agency logged 15,418 calls, web submissions and letters to its Financial Services User Consultation Room between April 1 and June 30, a total that held almost steady against the prior quarter's 15,765. Behind that flat headline figure, the mix shifted: complaints about ordinary investment products rose 154 to 5,603, while inquiries about crypto assets and general financial-administration matters fell.
Buried inside that investment and crypto caseload were 1,961 reports the agency classified as fraudulent investment solicitation. Of those, 1,616 already involved some form of harm to the complainant, according to the FSA's own breakdown. Separately, the consultation room passed along information on 85 bank accounts suspected of unauthorized use to banks and police during the quarter.
The quarter's category totals, compared with the prior three months, show where the caseload moved:
| Category | Apr-Jun 2026 | Jan-Mar 2026 | Change |
|---|---|---|---|
| Deposits & loans | 4,089 | 4,226 | -137 |
| Insurance products | 2,327 | 2,423 | -96 |
| Investment products | 5,603 | 5,449 | +154 |
| Consumer lending | 669 | 688 | -19 |
| Funds transfer & prepaid instruments | 182 | 157 | +25 |
| Crypto assets | 1,374 | 1,466 | -92 |
| General/other | 1,174 | 1,356 | -182 |
| Total | 15,418 | 15,765 | -347 |
The consultation room also received five reports concerning credit tightening and loan withdrawals by lenders. Citing information gathered through that channel, the FSA said it carried out hearings and verification checks with 22 financial institutions between January 1 and March 31, 2026.
Bank and lending inquiries fell 137 to 4,089, and insurance-product inquiries dropped 96 to 2,327, both continuing a gentle decline from the prior quarter. The agency's chatbot logged 9,835 visits across the three months, an average of 108 a day, and 14 inquiries came in through the FSA's preventive pre-consultation channel.
The FSA publishes these intake figures every quarter as an input to its supervisory monitoring, not as a standalone policy move. The release, dated September 11 on the agency's site, names no new enforcement action tied specifically to the April-June period beyond forwarding case details to internal divisions for reference.